Receipt Bank

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Receipt Bank is online software that makes the gathering, storage, and processing of receipts and invoices as easy as possible. Receipt Bank is based in London, UK and has been operating since 2010. You can contact customer support via mail, email, skype, phone, or through their online support portal. Receipt Bank doesn’t specify its security, hosting arrangements, or expected uptime. Receipt Bank does not claim ownership over any data you store in the service, but it does retain a perpetual license to reproduce/publish your content worldwide. Receipt Bank does not specify what occurs to your data upon account termination.

This disclosure was provided and researched by Arrowrock. Sources are cited where possible.

Please report any inaccuracies in this report by leaving a reply below or sending us a private message. Thank you!

Company Identity

Trading Name Receipt Bank
Company Website https://www.receipt-bank.com/
Company Phone Number Australia:+61 3 9028 8073
New Zealand:0800 RECEIPT (0800 7323478)
UK: 020 7096 0552 or +44 20 7096 0552
Company Email Address welcome@receipt-bank.comsupport@receipt-bank.com
Physical Address Receipt Bank
25 Thurloe Street
London SW7 2LQ

What services does this disclosure apply to?
Receipt Bank

What country holds legal jurisdiction over the service(s)?
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

https://www.receipt-bank.com/terms/

How long has your company been operating?
Since 2010

How long has your company been providing the service(s) covered in this disclosure?
Since 2010

Is your company currently profitable?
Not available

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Customer Support and Service Level Agreement

What are your standard customer support hours?
Not available

What channels are available for communication with clients?
Customer can contact Receipt Bank via:

Email, mail, Skype, phone
https://www.receipt-bank.com/contact/

Or through their online support portal
https://getsatisfaction.com/receipt_bank/

Which is your preferred channel for client communications?
Not available

Do you collect any information from client communications?
Not available

What is your standard response time for customer support inquires?
Not available

Do you proactively communicate information about future planned outages and maintenance to clients?
Not available

Do you proactively communicate information about current unscheduled outages and incidents to clients?
Not available

Do you make incident reports available to clients after major incidents?
Not available

What is the expected uptime of the service?
Not available

Has the service experienced any outages in the last 12 months?
Not available

Does the SLA guarantee service uptime?
Not available

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Security

Are logs kept of client logins and locations?
Not available

Does your service support password/account recovery?
Not available

Does the service monitor for any suspicious account activity?
Not available

Does your service offer two-step or multi-factor authentication?
Not available

Does your service offer login via other services?
Not available

Does your service secure all client data in transit?
Not available

Does your service secure client data at rest?
Not available

Does your service allow clients to collaborate with 3rd parties?
Not available

Does your primary system reside in a data center with a security certification?
Not available

Does your backup/disaster recovery system reside in a data center with a security certification?
Not available

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Data Ownership

Do you claim ownership of any client data or information uploaded to your service?
No.
You will keep copyright and other rights you may already hold in Content that you submit, post, or otherwise make available via the Services. You hereby grant Receipt Bank a perpetual, irrevocable, worldwide, and non-exclusive license to reproduce, modify, translate, publish, and distribute any Content that you make available via the Services.
https://www.receipt-bank.com/terms/

Does the client retain full ownership of any data of information transmitted or stored via upstream providers?
Not available

Does client use of your service generate any metadata or other statistical information?
Not available

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Data Location

Where are the primary systems that host client data located?
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
https://www.receipt-bank.com/privacy/

Where are the backup/disaster recovery systems that host client data located?
Not available

Are there any other systems that host client data on behalf of your service?
Not available

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Data Access and Use

Does the client have full access to their data during the service contract period?
Not available

Can the client freely download their data from the service during the contract period?
Not available

Can the client easily import/upload their data from a competing service provider into your service?
Not available

Does your services include an API to access client data?
Yes

Following termination of the service, will the client be able to access their data?
Not available

Following termination of the service, is all client data deleted?
Not available

Does anyone in your organization (including contractors and upstream providers) have the ability to directly access client data?
Not available

Does your company use client data or information for any business function (other than the provision of the service)?
Nebulous.

Receipt Bank may use the information listed above to: enforce our Terms of Service, customize and improve Receipt Bank’s software and website, provide customer service, resolve disputes and troubleshoot problems, inform users of targeted marketing, service updates and promotional offers unless you opt out and verify your identity.

Any and all information submitted to Receipt Bank as feedback may be gathered and processed by Receipt Bank to improve its software and website. Receipt Bank may use anonymous information gathered through feedback for marketing purposes. Receipt Bank will not use feedback information that identifies you specifically without your permission.
Passive information is automatically generated. Receipt Bank will only use this information on an aggregated level for software and website improvement or for statistical information.

Receipt Bank uses cookies to enable the site to recognize your browser and relay traffic data back to our servers. Receipt Bank cookies do not collect personal information, and information from cookies is not combined with other personal information to identify specific users’ browsing frequency or actions.

Some of Receipt Bank partners, especially site analyzers, use cookies on http://app.receipt-bank.com, but we do not use, access or control those cookies or their uses.

The information users provide to Receipt Bank is integral to the functioning of the website. We will not rent or sell your personal information to anyone. We share such data only in certain circumstances, as listed below:
Receipt Bank employees, consultants and contracted workers may use or come into contact with user information during the course of their normal working duties for Receipt Bank.
Receipt Bank will release personal user information if it is required under the law or the Terms of Service, or is otherwise necessary to protect the rights, property or safety of Receipt Bank, its employees, users or others.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.
In the event of a business sale, Receipt Bank will transfer your user information to the purchaser to ensure continuity of our service to you.
Receipt Bank may use your personal user information to electronically verify your identity in order to comply with UK anti-money laundering and anti-terrorist funding regulations.

https://www.receipt-bank.com/privacy/

Does your company use client data or information to generate revenue (other than the provision of the service)?
We will not rent or sell your personal information to anyone.
https://www.receipt-bank.com/privacy/

Do you access client data in any additional circumstance not yet specified in this disclosure?
Not available

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Data Breach Notification

Do you have a policy in place for dealing with data loss or breach?
Not available

Do you notify clients if their data has been lost or compromised?
Not available

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Backup and Maintenance

Does your service support data versioning?
Not available

How often are service/client data backups performed?
Not available

What method is used to perform service/client data backups?
Not available

How long is backup data retained for?
Not available

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Disclaimer

The information in this report is provided “AS IS” without warranty of any kind, express or implied. Please use good judgement and verify the information you consider important before basing any decisions on it.