Unleashed

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Unleashed is cloud-based inventory management software for small, medium, and large business. Unleashed is based in Auckland, New Zealand and has been operating since 2009. Customer service is available via their online portal or through email. Unleashed encrypts all data in transit between your computer and their servers, but they may not encrypt your data while it is on their servers. Unleashed hosts their servers at data centres that are widely distributed all over the New Zealand in Auckland, Wellington, and Christchurch. These measures help Unleashed maintain its expected availability of over 99% (Unleashed services are expected to be inaccessible less than 1% of the time). Unleashed allows users to easily import/export their data from CSV files. Unleashed that all data you enter into the service remains your property. Upon account termination, Unleashed will permanently delete all your data after 30 days.

This disclosure was provided and researched by Arrowrock. Sources are cited where possible.

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Company Identity

Trading Name Unleashed
Company Website http://unleashedsoftware.com/
Company Phone Number +64 9 447 1334 – New Zealand
+61 41 888 6869 – Australia
Company Email Address sales@unleashedsoftware.com
Physical Address Private Bag 102-904
North Shore Mail Centre
Auckland, 0745
New ZealandAustralian Office
1/6 Elizabeth Street
Hawthorn, VIC
Australia 3122

What services does this disclosure apply to?
Unleashed Software’s inventory management solutions.
http://unleashedsoftware.com/

What country holds legal jurisdiction over the service(s)?
New Zealand

How long has your company been operating?
Unleashed Software Limited was founded in December 2009 by Greg Murphy
http://unleashedsoftware.com/about

How long has your company been providing the service(s) covered in this disclosure?
Since 2009

Is your company currently profitable?
Unleashed is a privately held company funded by some of New Zealand’s most renowned entrepreneurs and high net wealth individuals. The companies origins however date back to 2008 where it traded under the name “Black Dog Solutions”.
http://unleashedsoftware.com/about

Funding – $1M
http://www.crunchbase.com/company/unleashed-software

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Customer Support and Service Level Agreement

What are your standard customer support hours?
In the case of technical problems You must make all reasonable efforts to investigate and diagnose problems before contacting Unleashed. If You still need technical help, please check the support provided online by Unleashed on the Website or failing that email us at support@unleashedsoftware.com.
http://www.unleashedsoftware.com/terms-and-conditions

What channels are available for communication with clients?
Website and email.
http://www.unleashedsoftware.com/terms-and-conditions

Which is your preferred channel for client communications?
Website

Do you collect any information from client communications?
No

What is your standard response time for customer support inquires?
Not available

Do you proactively communicate information about future planned outages and maintenance to clients?
Yes. Notices on Support Page.
http://support.unleashedsoftware.com/home

Do you proactively communicate information about current unscheduled outages and incidents to clients?
Yes. Notices on Support Page.
http://support.unleashedsoftware.com/home

Do you make incident reports available to clients after major incidents?
Not available

What is the expected uptime of the service?
Unleashed is expected to be available 99% of the time.
http://www.unleashedsoftware.com/faqs

Has the service experienced any outages in the last 12 months?
Not available

Does the SLA guarantee service uptime?
No

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Security

Are logs kept of client logins and locations?
Not available

Does your service support password/account recovery?
Yes. Online password recovery
https://go.unleashedsoftware.com/v2/Account/ForgottenPassword

Does the service monitor for any suspicious account activity?
Not available

Does your service offer two-step or multi-factor authentication?
Not available

Does your service offer login via other services?
Not available

Does your service secure all client data in transit?
We use 128 bit SSL encryption, the same used for internet banking.
http://www.unleashedsoftware.com/faqs

Does your service secure client data at rest?
Not available

Does your service allow clients to collaborate with 3rd parties?
Not available

Does your primary system reside in a data center with a security certification?
Not available

Does your backup/disaster recovery system reside in a data center with a security certification?
Not available

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Data Ownership

Do you claim ownership of any client data or information uploaded to your service?
No. The data entered, or imported on instruction, by the Users of an Organisation remains the property of the Organisation and Unleashed will not use nor make available for use any of this information without permission of the Organisation.
http://www.unleashedsoftware.com/privacy-policy/

Does the client retain full ownership of any data of information transmitted or stored via upstream providers?
Yes

Does client use of your service generate any metadata or other statistical information?
Unleashed has access to and may use aggregate information such as number of associated Users, number of transactions and billing information for the purpose of billing and monitoring server and software performance as well as for other internal purposes of Unleashed .
Unleashed will never access the details of any financial transaction entered and stored in the Unleashed system. Unleashed will never access system usage history for a specific identifiable user, except where granted permission by the User to assist with resolution of a system issue or error.
Unleashed staff and key commercial partners can access non-identifying and aggregated usage information and transaction volumes in order to better understand how our customers are using Unleashed so we can improve the system design and where appropriate have the system prompt users with suggestions on ways to improve their own use of the system. All aggregated usage information is stored in a secure Unleashed data warehouse facility.

http://www.unleashedsoftware.com/privacy-policy/

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Data Location

Where are the primary systems that host client data located?
Unleashed software is hosted at New Zealand’s only tier 3 datacentre who have locations based in Auckland, Wellington and Christchurch.
http://www.unleashedsoftware.com/faqs

Where are the backup/disaster recovery systems that host client data located?
Not available

Are there any other systems that host client data on behalf of your service?
If you pay for Unleashed by Credit Card, your credit card details are not stored by Unleashed and cannot be accessed by Unleashed staff.
Your credit card details are encrypted and securely stored by ippayments to enable Unleashed to automatically bill your credit card on a recurring basis
http://www.unleashedsoftware.com/privacy-policy/

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Data Access and Use

Does the client have full access to their data during the service contract period?
Yes

Can the client freely download their data from the service during the contract period?
Yes. Update product master data en masse with easy CSV export and import options with Excel.
http://www.unleashedsoftware.com/features

Can the client easily import/upload their data from a competing service provider into your service?
Yes. Update product master data en masse with easy CSV export and import options with Excel.
http://www.unleashedsoftware.com/features

Does your services include an API to access client data?
The Unleashed API is an interface for accessing all your valuable data using XML and JSON based on REST. The API makes it easy to create custom applications, reports or integrate existing applications with your Unleashed account.
https://api.unleashedsoftware.com/

Following termination of the service, will the client be able to access their data?
No

Following termination of the service, is all client data deleted?
The Organisation’s data may be permanently deleted by Unleashed  30 days after the Organisation stops paying to use Unleashed , or at the Cleint Administrator’s request. (a fee may be applicable for such requests)
http://www.unleashedsoftware.com/privacy-policy/

Does anyone in your organization (including contractors and upstream providers) have the ability to directly access client data?
Unleashed staff and key commercial partners can access non-identifying and aggregated usage information and transaction volumes in order to better understand how our customers are using Unleashed so we can improve the system design and where appropriate have the system prompt users with suggestions on ways to improve their own use of the system. All aggregated usage information is stored in a secure Unleashed data warehouse facility.
http://www.unleashedsoftware.com/privacy-policy/

Does your company use client data or information for any business function (other than the provision of the service)?
You grant Unleashed a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You.
http://www.unleashedsoftware.com/terms-and-conditions

Does your company use client data or information to generate revenue (other than the provision of the service)?
Unleashed have a number of qualified sales & support agents throughout the world. Either during or after your trial of Unleashed, Unleashed may ask a local agent / advisor to make contact with you regarding your trial. The purpose of these advisors is to assist with the scope, implementation and ongoing support of your Unleashed system. You may ask Unleashed to not be contactable by anyone during the signup process by responding to unleashed at either sales@unleashedsoftware.com or support@unleashedsoftware.com
http://www.unleashedsoftware.com/privacy-policy/

Do you access client data in any additional circumstance not yet specified in this disclosure?
Not available

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Data Breach Notification

Do you have a policy in place for dealing with data loss or breach?
Not available

Do you notify clients if their data has been lost or compromised?
Not available

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Backup and Maintenance

Does your service support data versioning?
Not available

How often are service/client data backups performed?
Our entire database is backed up incrementally both within our hosted environment and with Plan-B to provide full Data Recovery.
http://www.unleashedsoftware.com/faqs

What method is used to perform service/client data backups?
Not available

How long is backup data retained for?
Not available

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Disclaimer

The information in this report is provided “AS IS” without warranty of any kind, express or implied. Please use good judgement and verify the information you consider important before basing any decisions on it.